Terms & Conditions
By proceeding, you acknowledge and agree to the terms and conditions outlined below.
Booking Terms & Conditions
1. Booking & Payment
All tours are private and priced per vehicle, not per person. Your booking reserves the selected vehicle exclusively for your group.
- Currency: All prices are in Canadian dollars (CAD).
- Payment: Full payment is required at booking through our secure online checkout.
- Confirmation: A booking confirmation and receipt will be emailed upon successful payment.
2. Vehicle Seating Capacity
Choose the vehicle that best accommodates your group:
- Kia Niro EV: Up to 4 passengers
- Kia EV9 SUV: Up to 6 passengers
- Ford Transit Mid-Roof Van: Up to 9 passengers
All passengers, including infants and children, count toward the vehicle's maximum passenger capacity. Seat belts are mandatory.
3. Cancellations & Refunds
- 24 hours or more before departure: Full refund of the tour fee.
- Less than 24 hours or no-shows: Non-refundable. Rescheduling may be offered, subject to availability.
- Pre-purchased attraction tickets: Non-refundable once issued, unless the attraction permits a refund. Transferable tickets will be provided whenever possible.
All cancellation deadlines are calculated using Victoria, British Columbia local time.
4. Cruise Ship, Ferry & Flight Delays
- Cruise Ship Unable to Dock: Full refund of the tour fee if your ship cannot dock in Victoria, excluding non-refundable third-party admission tickets.
- Delayed Arrivals: We will make reasonable efforts to adjust your pickup time, shorten the itinerary, or reschedule, subject to availability.
- Guest Notification: Please notify us as soon as possible of any delays or schedule changes.
5. Pickup & Late Arrivals
Complimentary pickup and drop-off locations in central Victoria include:
- Ogden Point Cruise Terminal
- Downtown Victoria hotels and accommodations
- Royal BC Museum / Inner Harbour
- Harbour Air Seaplane Terminal
- Black Ball Ferry Terminal (M.V. Coho)
Out-of-Area Pickup: Pickup from Victoria International Airport (YYJ), Swartz Bay, Sidney, Sooke, Langford, Colwood, and other locations requires advance confirmation. Additional transfer fees may apply.
Late Arrivals: Please arrive at your designated pickup location on time. Late arrivals may result in a shortened tour. Additional time cannot be guaranteed.
6. Commercial Insurance & Passenger Safety
Victoria Zero Emission Tours operates commercially insured passenger vehicles through the Insurance Corporation of British Columbia (ICBC).
- Inside the Vehicle: Passengers are covered by our commercial vehicle insurance while travelling inside the vehicle, subject to policy terms and coverage limits.
- Outside the Vehicle: Commercial vehicle insurance does not provide general accident or medical coverage for sightseeing, walking, photography, or other activities outside the vehicle.
- Personal Insurance: Guests are encouraged to carry personal travel, medical, or accident insurance.
- Licensed Drivers: All drivers hold valid British Columbia Class 4 commercial driver's licences.
- Passenger Safety: Seat belts are mandatory while travelling. Guests must follow driver safety instructions.
Insurance coverage depends on the circumstances of an incident and applicable policy terms, including when entering or exiting the vehicle.
7. Child Safety Seats — Complimentary
For your family's safety and comfort, approved child safety seats are available free of charge, subject to availability.
- Infant & Toddler Car Seats: Rear-facing and forward-facing 5-point harness seats.
- Booster Seats: High-back and backless options for children who meet the applicable age, height, and weight requirements.
- BC Child Restraint Requirements: Rear-facing seats are required until at least 1 year old and 9 kg (20 lbs). Forward-facing seats are required until at least 18 kg (40 lbs). Booster seats are required for eligible children until age 9 or 145 cm (4'9"), whichever comes first.
Important: Please provide each child's age, height, and weight during checkout. Seats must be reserved in advance. Parents or guardians are responsible for proper installation according to the manufacturer's instructions.
8. Mobility Equipment, Accessibility & Tour Conditions
We welcome guests with mobility needs and provide equipment to make sightseeing more comfortable.
Available Mobility Equipment:
- Folding Wheelchair: $25 CAD per tour
- Upright Rollator Walker: $20 CAD per tour, featuring forearm supports, a seat, and handbrakes
- Personal Mobility Aids: Folding walkers and compact wheelchairs may be brought at no additional charge, subject to vehicle storage capacity
Reservations: Please request mobility equipment at least 24 hours before departure. Availability and vehicle storage space are limited.
Personal Equipment: Guests bringing their own mobility aids must provide dimensions during checkout to confirm suitability.
Accessibility: Our tours offer flexible sightseeing stops and minimal walking when preferred. Vehicles are not equipped to transport passengers while they remain seated in a wheelchair.
Weather & Itinerary Changes: Tours operate rain or shine. Routes and stops may be adjusted due to weather, traffic, road closures, attraction availability, or safety concerns.
Pets & Service Dogs: Qualified service dogs are welcome in accordance with British Columbia law. Other pets and emotional support animals are not permitted.
Acknowledgment & Agreement
By completing a reservation with Victoria Zero Emission Tours, guests acknowledge that they have read and accepted these Booking Terms & Conditions, including the payment, cancellation, passenger safety, and accessibility policies.
Victoria Zero Emission Tours
Private Sightseeing • Comfortable Travel • Personalized Experiences
Everyone matters!